Returns & Exchanges
At Kisah, we strive to ensure your fashion journey is seamless, offering a hassle-free 15-day return and exchange window for all unworn apparel. We are committed to your satisfaction and will gladly assist you in finding the perfect fit or style.
Initiate Request
Log into your Kisah account, navigate to your order history, and select the items you wish to return or exchange to receive a Return Authorization.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Schedule Pickup
Choose your preferred pickup date and time through our portal; our courier partner will arrive at your doorstep to collect the package.
Receive Refund
Once our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing